As a key part of our front-of-house team, you will be responsible for ensuring that guests have an exceptional dining experience by providing prompt and courteous service in line with Willibald brand standards. The ideal candidate is passionate about the hospitality industry, thrives in a fast-paced environment, and is dedicated to creating a positive dining experience for guests. This includes taking orders, serving food and beverages, and creating a welcoming atmosphere for all our guests.

 Key Responsibilities

• Guest Service: Greet guests warmly, present menus, and answer questions regarding menu items, ingredients, or special dietary needs.
• Order Management: Accurately take food and beverage orders from guests, enter order into the point-of-sale system, and relay them to the kitchen and bar staff.
• Food & Beverage Delivery: Serve food and beverages in a timely and professional manner, ensuring that all orders are correct and meet the restaurant's quality standards.
• Table Maintenance: Monitor tables during service to ensure that guests have everything they need, clear dishes and reset tables for the next seating.
• Payment Processing: Present the check to guests, process payments, and handle cash or credit transactions in accordance with the restaurant’s policies. 
• Collaboration: Work closely with kitchen staff, bartenders, and other servers to ensure smooth service and a positive dining experience for guests.
• Safety and Cleanliness: Maintain a clean and organized work area, following all health and safety regulations and restaurant policies.

Qualifications & Skills 

• Previous experience as a server or in a customer-facing role is preferred, but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment, multitask, and handle high-pressure situations with grace.
• Team player with a positive attitude.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to stand and move for extended periods and carry heavy trays, occasionally lifting up to 25 lbs.
• Must be at least 18 years of age and have a valid Smart Serve Certification or be willing to obtain one upon being hired.

Compensation & Benefits

• $18/hr plus tips/gratuity
• Restaurant and Retail discounts
• Flexible scheduling depending on availability
• Opportunities for growth and advancement within the restaurant and company

If this sounds like the right opportunity for you, please apply by sending your resume and cover letter to laurel@drinkwillibald.com.

Location: Distillery & Brewery, Retail & Farmer’s Market (s)
Entry-Level Sales Role

Type of Position: Part-Time (Full-Time Hours Possible)

We are seeking a dedicated and customer-oriented sales representative to join our farm retail team, specializing in alcohol sales. This role involves introducing and educating customers on the Willibald brand and product lines as well as providing exceptional customer service ensuring compliance with all alcohol-related sales regulations in Ontario. The ideal candidate will be someone who flourishes in a team environment, possesses excellent communication skills, has a strong attention to detail and a passion for delivering an outstanding retail experience for their customers.

Apply by sending your resume and a brief introduction to shay@drinkwillibald.com.

Compensation:

• Part-Time or Full Time Position - $16.55 - $18.55 per hour based on experience
• Tips 
• Monthly product allowance

Job Description:

The retail sales role with be a part-time position and will be responsible for:

• Report directly to the Retail Manager
• Educating and introducing customers to the Willibald Brand and product lines
• Greeting customers warmly and assisting them in selecting Willibald beverages according to their preferences and needs
• Providing enhanced product knowledge and product recommendations, including food and drink pairings
• Operating the cash register and processing transactions accurately and efficiently
• Follow relevant Alcohol regulations in Ontario, including age verification, etc. 
• Monitoring inventory levels and assisting with restocking as required
• Maintaining the cleanliness and organization of the retail locations, including regular cleaning of displays and storage areas
• Adhering to all company policies and procedures, including safety and sanitation standards
• Collaborating with team members to achieve sales goals, find procedural improvements and efficiencies and provide excellent customer service that is always improving
• Staying informed about current releases, special offers and new products to effectively promote sales in-line with company objectives
• Handling customer inquiries, complaints and returns professionally and promptly, seeking assistance from management when necessary.

The Ideal Candidate:

• Based in Waterloo Region or surrounding areas
• Previous retail experience preferred, particularly in alcohol sales or a similar field
• Knowledge of different types of alcoholic beverages, including beer, ready-to-drink cocktails and spirits is advantageous
• Strong interpersonal skills with the ability to engage and communicate effectively with customers and team members
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and a dedication to accuracy in cash handling and inventory management is a must
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required
• Must be at least 18 years of age and SMART Serve certified.
• Physical ability to lift and move heavy boxes and cases of product
• Willingness to commute to Ayr and other Willibald outlets (St Jacobs, Kitchener, Cambridge) for shifts.

Joining the Willibald team offers an exciting opportunity to work in a fast-paced environment while contributing to the success of our small farm operation. If you are passionate about delivering exceptional customer service and have a genuine interest in the world of alcoholic beverages, we encourage you to apply.

About Willibald:  

Founded in 2017, Willibald Farm distillery and brewery focuses on making grain to glass spirits and beer, using the finest ingredients possible. Our farm also offers visitors a true farm to table restaurant featuring local producers. Willibald is committed to equal employment opportunities that emphasize inclusion. In accordance with the Accessibility for Ontarians with Disabilities Act we will work with applicants that request accommodations at any stage of the hiring process. We appreciate all resumes and applicants but will only be contacting those selected for interviews.