DELIVERY AND SHIPPING
Who do I contact for order related inquiries?
You can email firstname.lastname@example.org and we will help you out ASAP.
I placed an order for pick up. When can I come and retrieve my order?
Anytime during our open hours.
What if I’m not home for the delivery?
Beer & spirit deliveries must be received by someone 19 or older. If you are not home, we will call the phone number on the order and make arrangements. If we cannot reach you, we will bring your order back to the farm to keep your items cold.
What are your delivery options?
OPTION 1: EXPEDITED DELIVERY (THIRD PARTY SERVICE)
Willibald products are available for delivery to addresses within Ontario West and East. Some Northern addresses also included. Orders are processed daily Monday-Friday and will be delivered within 2-7 business days after leaving the farm.
We use Canada Post to expedite shipments to areas we're not able to deliver to directly. Please allow 2-7 business days for Ontario, 10+ business days for out of Province.
Orders Ontario-Wide (local & far North area excluded) over $150 (pre-tax) - $10
Orders Ontario-Wide (local & far North area excluded) under $150 (pre-tax) - $20
Orders outside of Ontario-West, Ontario-East and our local area are calculated based on distance by Canada Post at check out.
When can I expect my delivery?
Within 2-10 business days from the day your order is placed. You will receive detailed tracking information from us once your order has been picked up from our farm and is on its way to you.
OPTION 2: WILLIBALD DELIVERY
Available on orders of $50 or more (pre-tax) delivered weekly by our in-house delivery team. See the table below to learn when we will be in your area.
Orders must be placed by 7:00 PM the day before your areas delivery day to provide our team time to process, pack and prepare the order for delivery. Orders placed after this time may be delivered the following week.
WEDNESDAY - Friday - Brant Area
WEDNESDAY - FRIDAY - Waterloo Region & Guelph Area
- New Hamburg
- New Dundee
- St. Jacobs
Frequently Asked Questions
How long will you hold my order?
Two-weeks! You have two-weeks from the date of purchase to pick up your order. If you do not come to retrieve your order we will refund you.
Why am I required to buy a food item "WilliTreat" when purchasing spirits & friends of the farm products?
Legally, all sales of spirits and/or friends of the farm products (beers, ciders & wines MUST be accompanied by a food item. Willibald beer is exempt from this requirement.
Can I smoke on your property?
You can. All we ask is that you dispose of your butts in the butt bin and not in our field or parking lot!
Do you sell kegs?
We do not.
Where the f*** is Ayr?
Ayr is located in the Township of North Dumfries in the Regional Municipality of Waterloo. You can find us at 1271 Reidsville Rd, Ayr, ON N0B 1E0. Look for our entrance between the pines.
Do you ship across Canada?
We do! Select Expedited Shipping at check out. Please note, beer cannot be sent with Canada Post.
Do you rent out your space for private events or weddings?
Yes and no! We do not host weddings here on our farm. We will, however, open to private bookings November 2023 - April 2024 for select occasions.
We have questions about the restaurant, where do we find answers?