Assistant Restaurant Manager


The Willibald FOH Assistant Manager(s) will assist in performing and overseeing day-to-day restaurant operations, including inventory management, restaurant and bar preparation, administrative work, and staff relations. 

A successful candidate has management skills, customer service experience and understands the importance of providing the Willibald experience in all facets. 


  • Full-time & Part-time positions available
  • Above industry wage with tips
  • Collaborative, inclusive and family-oriented work environment
  • Comprehensive training provided
  • Growth opportunities
  • Monthly shop allowance (pending probation period)


  • Provide effective hands-on management, leadership and direction to ensure the highest quality standards are met and/or exceeded
  • Be a champion of the brand, our team and our success as a small business
  • Support and collaborate with staff members to complete tasks efficiently
  • Offer and maintain extensive knowledge of the brand, brand products and the experience we are curating at Willibald
  • Approach potentially high-stress situations with a calm demeanour and thoughtful responses
  • Maintain poise under pressure
  • Manage the hustle and bustle of our fast-paced environment 
  • Share positive & constructive feedback with Team Members, the General Manager and Owners
  • Maximize the balance between Guest, Colleague and Owner satisfaction 
  • Recommend improvements to existing processes and procedures and/or offer suggestions that will elevate the Willibald experience 
  • Uphold our Mission, Code of Conduct and the Willibald Hospitality Standard


  • Lead opening & closing duties and assist where needed
  • Assist with managing Team Members and effectively coach, train and motivate them to succeed
  • Assist with educating team members on new products, procedures and expectations 
  • Check-in with and interact with guests to review and evaluate their degree of satisfaction 
  • Balance the flow of guests in all areas (seating in the restaurant, lines in retail or at the host stand, etc.)
  • Ensure high quality of beverages and food leaving the bar/kitchen 
  • Investigate and resolve food and beverage issues and service complaints as needed 
  • Lead by example and uplight our staff during busy moments in our fast-paced environment 

Ultimately, you will ensure our operations run smoothly, our staff remain motivated to provide excellent customer service, and our  guests have exceptional experiences as a result.   

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