JOB DESCRIPTION 

The Willibald FOH Assistant Manager(s) will assist in performing and overseeing day-to-day restaurant operations, including inventory management, restaurant and bar preparation, administrative work, and staff relations. 

A successful candidate has management skills, customer service experience and understands the importance of providing the Willibald experience in all facets. 

OVERVIEW

• Full-time & Part-time positions available
• Above industry wage with tips
• Collaborative, inclusive and family-oriented work environment
• Comprehensive training provided
• Growth opportunities
• Monthly shop allowance (pending probation period)

JOB EXPECTATIONS

• Provide effective hands-on management, leadership and direction to ensure the highest quality standards are met and/or exceeded
• Be a champion of the brand, our team and our success as a small business
• Support and collaborate with staff members to complete tasks efficiently
• Offer and maintain extensive knowledge of the brand, brand products and the experience we are curating at Willibald
• Approach potentially high-stress situations with a calm demeanour and thoughtful responses
• Maintain poise under pressure
• Manage the hustle and bustle of our fast-paced environment 
• Share positive & constructive feedback with Team Members, the General Manager and Owners
• Maximize the balance between Guest, Colleague and Owner satisfaction 
• Recommend improvements to existing processes and procedures and/or offer suggestions that will elevate the Willibald experience 
• Uphold our Mission, Code of Conduct and the Willibald Hospitality Standard

JOB DUTIES 

• Lead opening & closing duties and assist where needed
• Assist with managing Team Members and effectively coach, train and motivate them to succeed
• Assist with educating team members on new products, procedures and expectations 
• Check-in with and interact with guests to review and evaluate their degree of satisfaction 
• Balance the flow of guests in all areas (seating in the restaurant, lines in retail or at the host stand, etc.)
• Ensure high quality of beverages and food leaving the bar/kitchen 
• Investigate and resolve food and beverage issues and service complaints as needed 
• Lead by example and uplight our staff during busy moments in our fast-paced environment 

Ultimately, you will ensure our operations run smoothly, our staff remain motivated to provide excellent customer service, and our  guests have exceptional experiences as a result.